Policies
Everything you need to know about how we handle your data, our terms of engagement, and the principles we operate by. Last updated: July 2026.
Privacy Policy
SparkNSage ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or contact us.
Directly from you: Name, email, phone, company name, project details submitted via forms, bookings, or email.
Automatically: IP address, browser/device type, pages visited, referral source via cookies and analytics.
From third parties: Social platforms (LinkedIn, Instagram, Meta) if you engage with our campaigns.
To respond to enquiries and book calls; deliver services and manage engagements; send marketing with consent; improve our site; comply with legal obligations; process payments; and run analytics.
We process data under contract performance, legitimate interests, consent, and legal obligation. We do not sell your data. We may share it with service providers, professional advisors, partner agencies (under NDA), and regulators where legally required.
Client project data is retained ~7 years for accounting/legal compliance; marketing data until you unsubscribe; analytics data for 24 months.
You may access, correct, delete, restrict, or port your data, and withdraw consent anytime. Contact privacy@sparknsage.com.
SparkNSage operates internationally; where data is transferred across borders, we ensure appropriate safeguards (standard contractual clauses or equivalent). We implement reasonable technical and organisational security measures, though no transmission is 100% secure.
For privacy questions or to exercise your rights, contact privacy@sparknsage.com. You may lodge a complaint with your local data protection authority.
This policy is informational — consult a qualified legal professional for jurisdiction-specific compliance.
Terms & Conditions
These Terms govern your use of the SparkNSage website and all services we provide. By engaging our services or using our website, you agree to these Terms in full.
SparkNSage provides brand strategy, digital marketing, sales systems, CRM/software, export & global growth, product launch, and staffing support. Scope, deliverables, and fees are set in a separate proposal.
Engagements begin upon signed proposal and initial payment. Typical terms: 50% upfront, 50% on completion, or monthly retainer. Late payments incur 2%/month interest. Work may pause if invoices are unpaid beyond 14 days.
Clients must provide accurate information, timely approvals, and ensure shared materials don't infringe third-party rights.
Upon full payment, clients own final deliverables. SparkNSage retains ownership of methodologies, frameworks (including SparkOS™), templates, and tools, plus the right to reference the relationship for portfolio purposes unless agreed otherwise.
Both parties keep shared business information confidential for 3 years post-engagement.
We do not guarantee specific business outcomes. Our liability is limited to fees paid in the preceding 3 months, and excludes indirect or consequential losses.
We may coordinate third-party services but aren't responsible for their performance. Legal/tax/compliance work is always done by qualified professionals.
Either party may terminate with 30 days notice; completed work remains payable. We may terminate immediately for breach, non-payment, or Ethics Policy violations. Website content is for informational use only.
Disputes are first resolved through good-faith negotiation, then mediation before legal proceedings. Contact legal@sparknsage.com.
Consult a qualified legal professional to review these terms for your jurisdiction.
Refund Policy
SparkNSage provides professional services involving significant time and expertise. This sets out our approach to refunds clearly and fairly.
We do not offer automatic refunds once work has commenced — fees for work delivered are non-refundable, reflecting the bespoke time and expertise invested.
Individual consumers may have a statutory 14-day cooling-off right if no work has commenced; requesting work to begin within that window waives this right in full or proportionally.
Deposits/upfront retainers are non-refundable once commenced (unless SparkNSage fails to start on time, in which case a full refund applies). Cancelled projects owe fees for completed work.
Monthly retainers require 30 days written notice; the current month's fee is non-refundable and unused work does not roll over. Fixed-fee projects: 50% deposit non-refundable, balance due on completion.
If we fail to deliver to the agreed standard, we'll first remedy the issue; a partial or full refund may follow at our discretion if unresolved.
Submit refund requests in writing to hello@sparknsage.com with project name and reason. We respond within 5 business days; approved refunds process within 14 business days.
Consult a qualified legal professional to ensure this policy suits your jurisdiction.
Ethics Policy
SparkNSage is built on the belief that great growth is honest growth. This is how we actually work — with clients, our team, our partners, and the world.
We tell clients what they need to hear, not just what they want to hear — no overselling or misrepresenting results.
We recommend what's genuinely best for the client's business, not what earns the highest fee, and act as a trusted partner rather than a vendor with a quota.
We handle client information with the highest discretion and never share it with competitors without consent.
We don't simultaneously serve direct competitors without disclosed consent from both parties, and decline engagements where we can't give conflict-free commitment.
No false, misleading, spam, or discriminatory content. We follow advertising standards and disclose paid partnerships as required.
We use AI to accelerate research and production with human oversight of every output, full transparency with clients when material, and never to fabricate data or testimonials.
A fair, inclusive workplace free from harassment or discrimination — every person is treated with dignity, paid fairly, and credited properly.
As a digital-first business we minimise our environmental footprint and encourage responsible practices in client engagements where relevant.
If you believe SparkNSage has acted inconsistently with this policy, contact ethics@sparknsage.com. All concerns are handled confidentially and responded to within 5 business days.